Refund and Returns Policy
At HiHerbal, we take pride in offering high-quality, natural skin care products. Your satisfaction is our priority, and we strive to ensure you have the best experience with our products. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns & Refunds
We accept returns or exchanges on unused and unopened products within 30 days of the purchase date.
Products must be returned in their original packaging with proof of purchase.
Items that have been opened, used, or damaged due to customer mishandling are not eligible for a return or refund.
Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days to your original payment method.
Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team at [hiherbalcare@gmail.com] within 7 days of receiving your order.
Provide clear photos of the product and packaging for verification.
We will replace the damaged item or issue a full refund at our discretion.
Non-Returnable Items
Used or partially used products.
Products purchased on clearance or during promotional sales.
Gift cards or promotional items.
How to Initiate a Return
Email us at [hiherbalcare@gmail.com] with your order number, reason for return, and images if applicable.
Our support team will review your request and provide return instructions.
Ship the product back to the provided return address.
Once received and inspected, we will process your refund or exchange.
Additional policies:
Products can only be returned or refunded if they have not been opened.
No refunds or returns are accepted for used goods.
Returns are not accepted for items with damaged or opened packaging.
Products that have expired cannot be returned or reimbursed.
Do you still have queries or worries? Contact us; our staff is available to assist you!